Strategic, skilled project managers know that one of the most important overriding aspects of any projects is communication, or lack of communication. The way that a leader and her or his team communicate can make or break the effectiveness of the team’s final product, as well as the team’s attitudes and feedback following the project. Becoming a good leader is a topic for another day (some say the best leaders are born with this trait!), but when it comes to managing project communications, there are 5 processes that the Project Management Institute endorses, through the Project Management Book of Knowledge (PMBOK). Using these processes will ensure greater success in communication management. In simple terms, those processes are:
1. You should Identify your Stakeholders – all people and companies impacted by your project
2. You should Plan your Communications – figuring out what your stakeholders need, and how to provide them with that information
3. You should Distribute the planned Information – make those details available in accordance with your communications plan
4. You should Report your Performance – where you collect and distribute performance information, including status reports and forecasts
5. You must Manage your Stakeholder’s Expectations – work with your various stakeholders and communicate effectively to manage the results, and address any issues and conflicts as they arise
Following these five important steps, as a checklist during your project setup and then by revisiting throughout the life of your project, should help you on your way to project communication success. Two factors that must be taken into consideration as you work through these five steps are the organizational/project environment, and the stakeholders’ preferred styles of communication.
To learn more about understanding the environmental and style impacts on project communication, we encourage you to join our complimentary webinar, being held live on December 16, at Noon PM US Eastern. From the comfort of your computer screen, and speakers or phone line, bring us your workplace communication questions! Register at: www.medhira.com